Privacy policy

Last Updated: August 25, 2025

This Privacy Policy describes how Icecream Apps (“we”, “us” or “our”) collects, uses, protects, and shares information as you use our desktop PDF editor (“Software”) and online PDF editor (“Online Service,” “Service”) – together referred to as our “Products.”

By accessing or using any of our Products, you accept the practices described in this Privacy Policy. If you do not agree with this policy, do not use our Products.

Disclaimer: This website and all its services (including the desktop and online PDF editor) are powered by Icecream Apps. All rights, including intellectual property rights and ownership of the software, website content, and related materials, are owned by Icecream Apps.

1. Information We Collect

1.1 Information You Provide

  • Account Information: When creating an account or signing in, you may provide your name, email address, and password.
  • Payment & Subscription Data: When you purchase a paid plan, you may provide payment and billing information. Payments are processed securely by third-party providers; we do not store your full payment details.
  • Support Requests: Information you provide when contacting support, such as email, screenshots, or problem descriptions.
  • PDF Files & User Content: When using our Online Service, you may upload, process, or edit PDF files and other content (“User Content”). This content is processed only for the intended functionality.

1.2 Information Collected Automatically

  • Device & Usage Data: Technical information, such as IP address, browser type, operating system, device identifiers, referring/exit pages, usage statistics, and error logs.
  • Cookies & Tracking Tech: To enhance your experience, perform analytics, and remember your preferences, we may use cookies and similar technologies. See Section 4 below.

1.3 Information from Third Parties

  • Social Logins: If you use third-party single sign-on (e.g., Google, Facebook) to register or log in, basic profile information (email, name) may be shared with us as permitted by your permissions with that service.

2. How We Use Your Information

We use your information for the following purposes:

  • To Provide and Operate the Products: Deliver core functionality for the desktop and online PDF editor and your account.
  • To Process Transactions: Manage your subscriptions, purchases, and requests.
  • To Communicate: Contact you about service updates, policy changes, or customer support.
  • To Improve Our Products: Analyze usage, fix problems, and develop new features.
  • To Ensure Security: Detect fraud, enforce security, and protect against misuse.
  • To Satisfy Legal Obligations: Comply with laws and respond to lawful requests.

3. How We Share Your Information

We do not sell your data. We may share your information as follows:

  • With Service Providers: For payment processing, hosting, analytics, and support, under confidentiality obligations.
  • For Legal Reasons: To comply with law, legal requests, or to protect our rights, property, or users.
  • During Business Transfers: If part of our business is transferred, your data may be part of the assets transferred.
  • With Your Consent: As directed by you.

4. Cookies and Similar Technologies

What Are Cookies?

Cookies are small text files that a website stores on your device (computer, smartphone, tablet, etc.) when you visit or use a website or online service. Cookies allow us and third parties to recognize your browser or device, remember your preferences, and help us provide a better and more personalized experience on our Products.

Types of Cookies We Use

We may use the following types of cookies and similar tracking technologies on our website and online service:

- Essential Cookies

These cookies are strictly necessary for the functioning of our website and services. They enable you to navigate the site, use essential features (such as accessing secure areas and user authentication), and ensure the security and integrity of our services.

- Functional Cookies

Functional cookies allow our website to remember the choices you make (such as your language preferences or region) and provide enhanced, more personalized features.

- Performance and Analytics Cookies

These cookies collect information about how visitors interact with our website and online services (such as which pages are visited most often and whether users receive error messages from web pages). The information collected is aggregated and anonymous, and is used only to improve how our website and services work.

- Advertising and Targeting Cookies

Where applicable, we and our third-party partners may use these cookies to deliver advertisements that are relevant to you and your interests based on your browsing activity. These cookies may also limit the number of times you see an ad and help measure the effectiveness of advertising campaigns.

- Third-Party Cookies

Some cookies may be set by third-party services, such as analytics providers and advertising partners, when you interact with content provided by them through our Services. We do not control the use of these third-party cookies; please review their respective privacy and cookie policies.

How to Control Cookies

You can manage or disable cookies at any time by changing your browser or device settings. Most browsers allow you to block or delete cookies. Please note that if you choose to block or remove cookies, some features of our website, Software, or Online Service may not function as intended.

We and our partners use cookies and similar tracking technologies to:

  • Authenticate your session and remember preferences.
  • Analyze website traffic and usage trends.
  • Deliver certain features, and possibly tailor ads if applicable.
  • You may manage cookies in your browser settings. If you disable cookies, some functionality may be restricted.

5. Data Retention and User Content

  • We retain your personal information as long as needed to provide Products and for legitimate and legal purposes.
  • Uploaded PDF files and User Content on the Online Service are stored only as long as necessary for processing and are deleted after completion, unless you choose to retain them or as required by law.
  • You may request deletion of your account and associated data, subject to any legal obligations to retain information.
  • All the files that are being uploaded to our Service for the further processing and the newly generated output files are kept on our servers for as long as 2 hours. This time of files' storing provides you with a solid opportunity to have sufficient time to download the files from our servers. We do not make any backups of the files uploaded and processed. We do not share or provide access to these files to third-party websites or persons. Within 2 hours of the files being kept on our server, they will be permanently deleted.

6. Data Security

We have implemented reasonable security measures to protect your information from unauthorized access, loss, misuse, or disclosure. However, no internet transmission or storage method is 100% secure.

7. International Transfers

Your information may be processed and stored in countries where we and our service providers operate. Data protection laws in these countries may differ from those of your jurisdiction.

8. Children's Privacy

Our Products are not directed to children under 13, and we do not knowingly collect information from children under 13. If we become aware of such collection, we will promptly remove the data.

9. Your Rights and Choices

Depending on your local laws, you may have the right to:

  • Access, update, or delete your personal information.
  • Object to, or restrict certain types of processing.
  • Receive a copy of information in a portable format.
  • Request a copy of your data in a machine-readable format.
  • Withdraw consent at any time if processing is based on consent.

To exercise your rights, contact us at support@icecreamapps.com.

10. Third-Party Services and Links

Our Products may link to third-party sites or integrate with third-party services. We are not responsible for their content, security, or privacy practices. Please review their respective policies.

MailChimp

We use Mailchimp for newsletter and marketing emails. Through Mailchimp, we track emails, including who opens the emails and who clicks on which link.

Google Analytics

Google Analytics is a web analytics service provided by Google, Inc. Google Analytics uses cookies to help the website analyze how users use the site. The information generated by the cookie is be transmitted to and stored by Google. Google will not associate your IP address with any other data held by Google. Google Analytics help us understand the use of our site by our visitors. Because Google Analytics require cookies to function, users who wish to avoid tracking by Google Analytics while on our website can disable cookies in their browser. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

Avangate (2Checkout)

ICECREAM APPS uses Avangate B.V. (www.avangate.com) for processing of secured payments for purchases made on the Site. The entire purchase process is managed by Avangate, who acts as ICECREAM APPS’s authorized merchant and reseller. By making a purchase on the website via Avangate, you authorize ICECREAM APPS to use Avangate to process your transactions and to transfer personal information to them, but only to the extent needed to complete the transaction and manage your purchases. No credit card information is ever stored on servers controlled by us. Avangate has our permission to store, on our behalf, the data pertaining to the executed transactions by customers of the website (including credit card information) with the goal of ensuring a secure method of payment and proof of purchase archive, allowing for the protection of our customers, and for follow-up as needed. This transactional data may be used for validation and registration purposes of our customers, and to trace any fraudulent activities if necessary.

Paddle

ICECREAM APPS uses Paddle.com Market Ltd (www.paddle.com) for processing of secured payments for purchases made on the Site. The entire purchase process is managed by Paddle, who acts as ICECREAM APPS’s authorized merchant and reseller. By making a purchase on the website via Paddle, you authorize ICECREAM APPS to use Paddle to process your transactions and to transfer personal information to them, but only to the extent needed to complete the transaction and manage your purchases. No credit card information is ever stored on servers controlled by us. Paddle has our permission to store, on our behalf, the data pertaining to the executed transactions by customers of the website (including credit card information) with the goal of ensuring a secure method of payment and proof of purchase archive, allowing for the protection of our customers, and for follow-up as needed. This transactional data may be used for validation and registration purposes of our customers, and to trace any fraudulent activities if necessary.

Groove HQ

We use Groove HQ as our support ticket system to provide better user support experience.

Olark

We use Olark as an online support chat provider.

11. Changes to this Privacy Policy

We may update this policy from time to time. Changes are posted on this page with the new “Last Updated” date. Continued use of our Products after changes constitutes acceptance.

12. Contact

If you have questions or concerns about this Privacy Policy or data practices, please contact us at support@icecreamapps.com.

By using our desktop or online PDF editor, you acknowledge that you have read, understood, and agree to this Privacy Policy.

Cookies help us deliver our services. By using our services, you agree to our use of cookies.